Shipping policy
Shipping Policy
Last Updated: July 14, 2026
At Falomin, we are committed to providing a reliable and convenient delivery experience. We carefully package every bicycle to ensure it arrives safely at your doorstep.
Shipping Coverage
We currently ship bicycles and accessories to customers throughout the United States.
At this time, we do not ship to:
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P.O. Boxes
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APO/FPO military addresses
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Certain remote areas that may require additional shipping arrangements
If you have any questions about shipping availability, please contact our customer support team.
Processing Time
Orders are processed after payment confirmation.
Bicycle Orders:
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Processing time: 1–3 business days
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Shipping time: 3–7 business days
Accessories Orders:
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Processing time: 1–2 business days
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Shipping time: 3–7 business days
Please note that orders placed during holidays, promotions, or peak seasons may require additional processing time.
Business days are Monday through Friday, excluding federal holidays.
Shipping Methods & Delivery Time
We use reliable carriers including:
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UPS
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FedEx
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USPS
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Other trusted logistics partners
Estimated delivery times:
| Product Type | Estimated Delivery |
|---|---|
| Bicycles | 3–7 business days |
| Accessories | 3–7 business days |
Delivery times are estimates and may vary due to:
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Weather conditions
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Carrier delays
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Peak holiday periods
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Incorrect shipping information
Free Shipping
Falomin provides free standard shipping on eligible bicycle orders within the United States.
Shipping promotions and free shipping offers may vary depending on:
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Product type
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Delivery location
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Promotional campaigns
Any applicable shipping fees will be displayed during checkout.
Order Tracking
Once your order has shipped, you will receive a shipping confirmation email containing your tracking number.
You can use the tracking number to monitor your package status.
Please allow 24–48 hours for tracking information to update after shipment.
Bicycle Delivery & Assembly
To ensure safe transportation, bicycles are shipped partially assembled.
Most bicycles require simple assembly before riding, including:
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Installing pedals
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Attaching handlebars
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Installing the front wheel
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Adjusting brakes and gears
Basic tools and assembly instructions are included.
We recommend checking all components before the first ride.
For safety reasons, please ensure the bicycle is properly assembled and inspected before use.
Shipping Damage
Please inspect your package upon delivery.
If your bicycle arrives with visible damage:
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Take photos of the package and bicycle before assembly.
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Contact us within 7 days of delivery.
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Provide your order number and pictures of the damage.
Our team will evaluate the issue and provide a solution, including:
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Replacement parts
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Technical support
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Replacement bicycle
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Refund when applicable
Incorrect Shipping Information
Customers are responsible for providing accurate shipping information.
If an order cannot be delivered due to incorrect information provided by the customer, additional shipping fees may apply for reshipment.
Please contact us immediately if you need to update your shipping address.
Lost or Delayed Packages
Once an order has been shipped, delivery is handled by the carrier.
If your tracking information shows:
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Delivered but not received
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Unexpected delivery delays
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Lost package
Please contact us and we will assist you in communicating with the carrier to resolve the issue.
International Shipping
At this time, Falomin primarily serves customers within the United States.
International shipping availability may vary. Please contact us before placing an international order.
Contact Us
If you have any questions about your order or shipping status, please contact us:
Email: falomin@163.com
We are always happy to help.