Refund policy

Return & Refund Policy

Last Updated: July 14, 2026

At Falomin, we want you to be completely satisfied with your purchase. If you are not happy with your order, we're here to help.

30-Day Return Policy

You may request a return within 30 days of receiving your bicycle or accessories.

To be eligible for a return, the item must:

  • Be in its original condition

  • Show no signs of excessive use, abuse, or damage

  • Include all original parts, accessories, manuals, and packaging whenever possible

  • Be accompanied by proof of purchase

Returns requested after 30 days may not be accepted.

Bicycle Returns

Unused Bicycles

If the bicycle has not been ridden and is returned in like-new condition, you are eligible for a refund.

Please note:

  • The customer is responsible for return shipping unless the return is due to our error.

  • Original shipping charges (if applicable) are non-refundable.

Used Bicycles

A bicycle that has been ridden outdoors, modified, damaged by misuse, or shows excessive wear is generally not eligible for a full refund.

If a used bicycle is accepted as a return, a restocking fee may apply based on its condition.

Damaged or Incorrect Items

Please inspect your order immediately after delivery.

If your order arrives:

  • Damaged during shipping

  • Missing parts

  • Defective

  • Incorrect item received

Please contact us within 7 days of delivery with:

  • Your order number

  • Photos of the product

  • Photos of the shipping box and shipping label

  • A brief description of the issue

We will work quickly to provide replacement parts, a replacement product, or a full refund when appropriate.

Defective Products

If your bicycle has a manufacturing defect covered under warranty, please contact our customer support before initiating a return.

Many issues can be resolved by sending replacement parts or providing technical assistance, eliminating the need to return the entire bicycle.

Non-Returnable Items

The following items cannot be returned:

  • Products damaged by accidents, improper assembly, misuse, or neglect

  • Normal wear and tear

  • Products modified by the customer

  • Clearance or final sale items (unless defective)

  • Gift cards

Return Process

To start a return:

  1. Contact our customer support.

  2. Provide your order number and reason for the return.

  3. Wait for return authorization.

  4. Pack the product securely.

  5. Ship the package using the provided return instructions.

Returns sent without prior authorization may not be accepted.

Refunds

After we receive and inspect your returned item, we will notify you of the refund status.

If approved:

  • Refunds are issued to the original payment method.

  • Processing typically takes 5–10 business days, depending on your payment provider.

Return Shipping Costs

Customer is responsible for return shipping when:

  • Ordered the wrong item

  • No longer wants the product

  • Ordered by mistake

  • Changed mind

Falomin covers return shipping when:

  • Wrong product shipped

  • Product arrives damaged

  • Manufacturing defect confirmed

  • Shipping error caused by us

Order Cancellation

Orders may be canceled before shipment for a full refund.

If the order has already shipped, our standard return policy will apply.

Contact Us

If you have any questions regarding returns or refunds, please contact us:

Email: falomin@163.com

Our customer service team will respond as quickly as possible to assist you.